Saturday, April 25, 2020

Globe extends bill payment due dates up to May 15

Globe Telecom is extending the bill payment due dates for its mobile and broadband postpaid customers, including all business and enterprise clients nationwide, up to May 15.



This in effect, gives Globe customers up to 60 days of bills payment extension equivalent to two months of unpaid bills. Globe initially provided a 30-day bill payments extension which expired on April 15.

Customers may expect a larger amount in their next bill due to previous unpaid bills prior April. Any late payment fee that may reflect on their Globe At Home billing statements during this period will be waived.

The move is in response to the national government’s decision to continue the enhanced community quarantine in Luzon wherein people are requested to stay at home and practice social distancing to minimize possible exposure to the COVID-19 virus. Local government units in other parts of the country have also adopted similar measures.

“We want to ease the worries of our customers who cannot leave their homes yet and who may be financially burdened due to the adverse effects of the COVID-19 pandemic on businesses and employment,” said Globe President and CEO Ernest Cu.

However, for those who want to avoid the burden of accumulated bills, Globe said they may still opt to settle their bills using any of the company’s digital channels -- GlobeOne app and Globe At Home app where they can also monitor data usage and subscribe to offers. GCash is another available alternative for settling bills anytime and anywhere. For business customers, they may also use bank online payment and wire transfer services.

Meanwhile, Globe reiterated that as part of its commitment to keeping customers connected while inside the security and safety of their homes, Mobile Postpaid and Platinum customers are given an option to temporarily suspend their monthly spending limit or extend existing suspension further.

The spending limit is a special feature that helps customers take better control of their Postpaid spending. It is the maximum amount that can be used for services when one has exceeded the monthly plan, in order to stay within budget and avoid bill shock. For more information on the spending limit and how to suspend it, please read https://www.globe.com.ph/help/postpaid/spending-limit.html

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