Is the Government Complaint Hotline 8888 really working?

The National Citizen's Complaints Hotline, also known as Hotline 8888 was launched last August 1, 2016. One will be able to access them via email or call using their home and mobile phones. It is free of charge for PLDT and Smart/ Sun subscribers while there is a Php 5 charge for Globe subscribers. Since I am a Globe subscriber and do not want to incur additional charges, I opted to contact them via email at email@contactcenterngbayan.gov.ph If you are wondering if our complaints against the government have finally stopped from falling on deaf ears, let me share with you a personal experience with the Citizen's Complaints Hotline. This is not the first time I had encountered problems with Philpost or the Philippine Postal Service. In 2015, a friend from the US sent me an audio CD. I paid Php 100 for "taxes" but was surprised that my parcel was actually empty. My friend told me that she is 100% sure that she was able to send them but it has simply gone