I have been an SM Advantage cardholder for more than 5 years and I love the idea of earning rewards from my purchases. It's one of the paid loyalty cards that I find "sulit" or one that I use frequently. If I remember correctly, I paid Php 150 for a 3-year membership but now I think it's already Php 200 for a 5-year membership (needs to confirm this)
One of the recent changes with our SMAC membership is their insurance provider which is now Pioneer Insurance. They added more accredited stores such as Uniqlo and Miniso. Plus, just a few months ago, they have also updated the design of their card to a modern look.
Sadly, despite the changes and recent developments, the problem of missing SMAC points is still happening. I discovered that the majority of my November and December 2019 purchases are still not credited as of today (January 10, 2020). This is the same thing that happened when I checked my May and June 2019 purchases and I found out that there are four (4) transactions not posted. I also had the same experience way back in 2016.
Honestly, I find this disappointing since the issue has been happening for more than 4 years. I really hope that SM can address this problem once and for all. I understand they're doing a lot of system enhancements right now. I also believe that this is something that they can fix because other rewards cards are able to credit receipts in real-time and do not have this problem. If they can do it, so is SM. :)
Right now, I can just imagine how many shoppers do not really check their points. They might be unaware they don't receive the rewards/ points due to them.
So, if you are one of the many members who do not keep a copy of their receipts or do not check their points - it's about time that you start doing it. After all, 1 point equivalent to 1 peso.
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| Source: https://www.facebook.com/SMAC |
Sadly, despite the changes and recent developments, the problem of missing SMAC points is still happening. I discovered that the majority of my November and December 2019 purchases are still not credited as of today (January 10, 2020). This is the same thing that happened when I checked my May and June 2019 purchases and I found out that there are four (4) transactions not posted. I also had the same experience way back in 2016.
Honestly, I find this disappointing since the issue has been happening for more than 4 years. I really hope that SM can address this problem once and for all. I understand they're doing a lot of system enhancements right now. I also believe that this is something that they can fix because other rewards cards are able to credit receipts in real-time and do not have this problem. If they can do it, so is SM. :)
Right now, I can just imagine how many shoppers do not really check their points. They might be unaware they don't receive the rewards/ points due to them.
So, if you are one of the many members who do not keep a copy of their receipts or do not check their points - it's about time that you start doing it. After all, 1 point equivalent to 1 peso.
So, what exactly do you need to do to get your missing SMAC points credited to your account?
1. Scan your receipts.
2. Send an email to mbr.care1@sm-mci.com or smacassist@sm-mci.com
3. Provide the following information:
- Name of Store
- Date and Time of Transaction
- Amount
- Sales Invoice Number
- Your SMAC Account Name
- Your SMAC Number
- Scanned copy of the receipt
4. Wait for a reply in 24-72 hours. Their customer support is usually helpful though there are times that they no longer credit the points in case the receipts are already erased and unreadable.
How about you? Have you checked your SMAC points? Please feel free to share it below.